How it works
Nothing changes about how you answer your phone. This only exists for the calls you don't.
You keep your number. We set up conditional forwarding — the kind built into every carrier — so a call only comes to us if you haven't picked up after a couple of rings, or if your phone is off or busy. When you answer, we're not on the call at all.
"Thanks for calling Miller Roofing, this is the receptionist." Your company name, your hours, your service area. It knows what you do and what you don't, because you told us during setup.
Every trade has three or four questions that separate a real job from a tire-kicker. Is water coming in right now? Are you the homeowner? What's the address? Is this a repair or a replacement? The script is yours — we write it around your trade and you approve it.
It reads your calendar — Google, Outlook or iCloud — offers times you're actually free, and writes the event in with the customer's name, number, address and what they need. The customer gets a confirmation text. So do you.
Within a minute of hanging up you have a text: who called, what they need, where, when it's booked, and a link to the recording. Spam and sales calls are screened out and noted in one line so you know they happened.
You decide what counts. For those calls it can text you instantly or transfer the caller straight to your cell so you're talking to them in seconds.
You were on a ladder. This is what was waiting on your phone when you came down.
Every missed call already costs something. The question is how much, and whether the job gets booked.
| Option | What it costs | What happens to a missed call |
|---|---|---|
| Voicemail | Free | Many callers won't leave a message. They hang up and dial the next name on the list. |
| Someone in the office | An hourly wage, every hour the phone might ring — before taxes, and only during their hours | Answered, if it's during their shift and they're not already on a call. |
| Traditional answering service | Billed per call or per minute, so a busy month costs more | A message is taken. You still have to call back, and the booking still hasn't happened. |
| Virtual Receptionist Desk | $600 a month, flat, 400 minutes included | Answered in your business name, qualified with your questions, booked on your calendar. Day, night, weekend. |
What you do, where you go, your hours, what to say about pricing, who to reach in an emergency. Over the phone or by text, whichever you prefer.
We write the script around your trade, connect your calendar, and call it ourselves until it answers the way you would.
You dial a forwarding code on your phone. From then on, the calls you miss are answered. The first 2 days are free.
Ninety seconds on the demo line tells you more than this page did.